Frequently Asked Questions

Welcome to our FAQ Page

⭐ Alterations

Rativilla is offering this alteration service to you “free of cost” as a limited time offering. After a Rativilla product is delivered to you, you can choose to get your product altered by raising a request. While requesting for alteration, you choose a convenient pick-up slot as per your availability. Our tailor partner will arrive to pick up the product at the time scheduled by you and take your measurements. After altering the product at the workshop, the tailor partner will bring the altered product back to your doorstep 

After an item has been delivered to you, you can request for an alteration within thirty (30) days of receipt of the same. 

Rativilla's tailor partner will come to pick up the product. At the time of pickup, the tailor will take the measurements. 

Yes, you can schedule the pickup of the product as per your convenience. 

Alteration is a free service offering by Rativilla for the products bought by you on Rativilla, it is a part of a limited time offering. 

Once the product is picked up from you, the product will be altered and delivered within 3 days. If you are unable to accept delivery of the product, our tailor partner will get in touch with you to attempt re-delivery. 

No, only products bought on Rativilla are eligible for alteration. 

No, brand tags are not necessary for requesting for an alteration. However, do understand that once you have placed an alteration request and alterations are made, the product shall be non-returnable. 

Yes. You should be available at the time of pickup as measurements will be taken by our tailor partner at the time of pick-up. You can schedule the pickup as per your availability and convenience. Delivery of the altered product can be accepted by you or someone else on your behalf. 

Alteration request can be placed till Four (4) days after delivery.

This alteration service is currently available in certain areas and for specific products. We're constantly adding more areas and products. 

Return or exchange request, cannot be placed once a product has been altered. 

You can contact BuyBeed’s customer support for resolution. 

Request for re-alteration cannot be placed after delivery of the altered product.

⭐ E-mail verification policy

We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal policies. Therefore, please ensure that the details you provide us are correct and complete and inform us immediately of any changes to the information that you provided while registering. BuyBeed verifies the email addresses to ensure important communication about orders and shipments are reaching our customers. Email addresses that have an invalid domain, no mail server, or no mail box, fail the verification processes set by BuyBeed and BuyBeed reserves the right to disable any cash on delivery option for orders placed from such accounts that fail the email verification process. 

⭐ Gift Wrapping

Yes, you can send gift orders to your friends/family members on Rativilla . For an additional charge of Rs. 25, you can choose to gift wrap your order by selecting the option in your shopping bag. Your gift will also include a personalized message from you. 

You can use any payment method that Rativilla supports, except Cash on Delivery.

No. The external packaging slip/invoice will not include any pricing, discount, or payment information. However, the original product tag with the MRP will be intact on the products inside the package. 

No. Discounts and coupons are not applicable on the gift wrap charge. 

Both the sender and the recipient can initiate a request to return the gift item. The sender can return an item by visiting the “My Orders” tab on Website/M-site. The refund amount will be credited to the account using which the payment was made. Please note that when you return an item, the gift wrap charges are not credited back. 

⭐ Payments

We support the following payment options at Rativilla:

  • Cash On Delivery (available in selected pin codes)
  • Credit Card
  • Debit Card
  • Net banking
  • Gift Card
  • Wallet

BuyBeed's Cash on Delivery option allows you to pay order value at the time of delivery for all orders between Rs. 299 and Rs. 49999. Your existing limits will be revised once, there is a delivery or order rejected against your account, from the new limit implementation logic, if required. To pay for any order using Cash on Delivery (COD) mode of payment, please select the 'Cash On Delivery' option on the payment page. Cash on Delivery option is available only in selected pincodes. However the COD limit may differ from customer to customer depending upon the order rejection percentage from a particular customers registered email id. For avoidance of doubt, 'Order Rejection Percentage' shall mean any undelivered orders which are returned from the address provided by the customer even, after three successful delivery attempts. In event of COD limit breach, your order will be cancelled and you will have to place a new order using Pre-payment options.

Further, the COD limit for any user may get decreased to Rs. 24,999, Rs.1500, Rs.0 basis on order rejection percentage and can be reset to Rs.49,999 basis on Order acceptance percentage and number of prepaid orders placed, post limit decrease. 

Rativilla's Cash on Delivery option allows you to pay order value at the time of delivery for all orders between Rs. 299 and Rs. 49999. Your existing limits will be revised once, there is a delivery or order rejected against your account, from the new limit implementation logic, if required. To pay for any order using Cash on Delivery (COD) mode of payment, please select the 'Cash On Delivery' option on the payment page. Cash on Delivery option is available only in selected pincodes. However the COD limit may differ from customer to customer depending upon the order rejection percentage from a particular customers registered email id. For avoidance of doubt, 'Order Rejection Percentage' shall mean any undelivered orders which are returned from the address provided by the customer even, after three successful delivery attempts. In event of COD limit breach, your order will be cancelled and you will have to place a new order using Pre-payment options.

Further, the COD limit for any user may get decreased to Rs. 24,999, Rs.1500, Rs.0 basis on order rejection percentage and can be reset to Rs.49,999 basis on Order acceptance percentage and number of prepaid orders placed, post limit decrease. 

Rativilla reserves the right to determine the COD limit for every customer and/or orders. The COD limit includes any undelivered, unpaid orders and any new orders being placed. 

Rativilla's Cash on Delivery option allows you to pay order value at the time of delivery for all orders between Rs. 299 and Rs. 49999. Your existing limits will be revised once, there is a delivery or order rejected against your account, from the new limit implementation logic, if required. To pay for any order using Cash on Delivery (COD) mode of payment, please select the 'Cash On Delivery' option on the payment page. Cash on Delivery option is available only in selected pincodes. However the COD limit may differ from customer to customer depending upon the order rejection percentage from a particular customers registered email id. For avoidance of doubt, 'Order Rejection Percentage' shall mean any undelivered orders which are returned from the address provided by the customer even, after three successful delivery attempts. In event of COD limit breach, your order will be cancelled and you will have to place a new order using Pre-payment options.

Further, the COD limit for any user may get decreased to Rs. 24,999, Rs.1500, Rs.0 basis on order rejection percentage and can be reset to Rs.49,999 basis on Order acceptance percentage and number of prepaid orders placed, post limit decrease. 

⭐ Returns and Exchange

Rativilla's returns and exchange policy gives you an option to return or exchange items purchased on Rativilla for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:

  • Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.
  • Self-Ship: If we don't offer a pick up at your location. In such cases, we will credit the shipping costs in the form of Rativilla credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us.

During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request. This doorstep refund may not be applicable for some pin codes in which case refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately.

The following EXCEPTIONS and RULES apply to this Policy:

Swarovski, Precious Jewelry, Cosmetics, Rayban Sunglasses, Socks, Deodorants, Perfumes, Briefs, Shapewear Bottoms, any Lingerie Set that includes a Brief, Swimwear, Mittens, Wrist-Bands cannot be exchanged or returned.

Some products like fine jewellery, watches and selected products which are susceptible to damage can only be returned/exchanged for a limited number of days. Certain products like sherwanis can only be exchanged not returned. Please read the Product Detail Page to see the number of days upto which a product can be returned/exchanged, post-delivery.

Due to the intimate nature, we handle returns for certain Innerwear, Sleepwear and Lingerie items differently. Only self-ship return is allowed for such items, hence pickup facility will not be available.Also, these items cannot be exchanged.

All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).

  • Under Exchange Policy, only size exchanges are allowed. Items can be exchanged for a similar size or a different size. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team.
  • In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well
  • Rativilla will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Rativilla would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User
  • If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
  • If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.

 

Once you create a return via Desktop as per the returns policy, Rativilla will ensure a quick, easy and seamless returns experience for you. Our delivery agents may perform a simple quality check at your doorstep and upon acceptance of the return, your refund will be initiated immediately.

After the refund has been initiated by BuyBeed as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:

  • NEFT - 1 to 3 business days post refund initiation
  • Myntra Credit - Instant
  • Online Refund – 7 to 10 days post refund initiation, depending on your bank partner
  • PhonePe wallet –Instant

Please note, BuyBeed initiates the refund upon successful return pick up, or after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to a BuyBeed warehouse. In case of any refund discrepancies, BuyBeed may at its sole discretion, request you to share with us a screenshot of your bank statement.


 

You can send the return to any one of the following returns processing facilities depending on your location. Kindly do not send it to on any other address as the package would not be acceptable then. Please address the return shipments to the seller you purchased the products from, details of which can be found on your order invoice. 

Rativilla 304, Shayona Plaza, Shayona Circle Mahalaxmi To, BRTS Rd, Punagam, Surat, Gujarat 395010

This may have happened, if the item you returned is used, damaged or original tags are missing. In the event that the return request is declined, the user shall not be eligible for a refund, and Rativilla assumes no liability in this regard. For more details, please Mail our customer care at Help@Rativilla .com

⭐ Shipping, Order Tracking & Delivery

We strive to deliver products purchased from Rativilla in excellent condition and in the fastest time possible. If this is your first order with Rativilla , shipping will be completely FREE. Also, for all the subsequent purchases of Rs. 500* or more, we will deliver the order to your doorstep free of cost. A shipping charge of Rs. 70 will be applicable to all orders under Rs. 499.

  • If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.
  • If you return an order delivered to you, order shipping charges will not be refunded. However if you self-ship your returns, we will reimburse self-shipment charges based on Rativilla Returns Policy. For accounts whose return behavior violate our fair usage policy, a delivery charge of Rs. 100 will be levied on all orders, irrespective of order value.

*Order value is calculated after applying discounts/VAT/GST or any other applicable charges.

 

We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy. These accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect shipping charge of Rs. 149 for all orders and disable cash on delivery option for accounts which have high percentage of returns and shipments not accepted by value of orders placed. 

Check You Order Confirmation SMS on your Mobile There You can Find The Tracking Link or Please tap on “My Orders” section under main menu of Website/M-site to check your order status. 

You can find out if Rativilla delivers to your PIN Code using the courier serviceability tool available on the product page. Please tap on “Check Delivery options” and enter your area PIN code in the respective field to get the required information about standard order delivery time and availability of Cash on Delivery for the Product selected. The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed. 

You can find out if Rativilla delivers to your PIN Code using the courier serviceability tool available on the product page. Please tap on “Check Delivery options” and enter your area PIN code in the respective field to get the required information about standard order delivery time and availability of Cash on Delivery for the Product selected. The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed. 

All orders placed on Rativilla are dispatched through our own courier service - Rativilla Logistics or through other courier partners such as Blue Dart, Delhivery Fedx, Xpressbees and More. 

No. At this point, Rativilla delivers products only within India. 

Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area pincode is serviceable, you will receive a communication from our end. 

Kindly reach out to us for Pilferage within 48 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:

Please do not use the item for which claim is being raised.

You may be required to information’s like, short description of the case (A few questions will be asked to help us understand the scenario)

The snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users

The refund for prepaid/Cash on delivery orders will be done after the investigation

You may not be liable for a refund, if he/she falls in any of the scenarios stated below:

Failure to provide adequate information about the case.

Failure to provide snapshots of the packet and box(if any)

If a pilferage delivery was received, pilferage claims must be made the same day.

You must not dispose of the packaging for 3 - 4 days post - delivery. We might need to pick-up your packaging for investigation at our end.

You have used the item for which claim was raised.

In case of a component missing from a multi-component item such as Kurta, Bed - sheets, inner wear sets etc. only exchange return option would be provided basis serviceability and product type


 

⭐ Sign Up and Login

You can create your account on Rativilla by entering and verifying your mobile number. Click on "Create New Account" after that and fill up the form to create your Rativilla account. 

For older users of Rativilla who used to login with email/Google/Facebook, enter your mobile number and OTP, then choose your method of login under "Already have an account?". Once you have entered the details, you will be logged in to your account. Next time onwards, you can use your mobile and OTP for easy login. 

You can login with mobile number and password. This works if your mobile number is verified on your account. To login with mobile and password, enter your mobile number and "Continue". On the OTP page, you will find the option to login with password. However, it is highly recommended that you login with OTP for convenience and security. 

If you are not receiving an OTP use the "Login with password" option to login to your Rativilla account. 

Alternate Mobile Number is another mobile number that can be used to gain access to your account if you loose your login mobile number, for example if you lose your mobile or you just decided to change your number. In such a case, you can enter your login mobile number and alternate mobile number, the OTP will be sent to the alternate mobile number and you will be able to login to your account and change your password and your login mobile number. 

Providing an email is not mandatory to create an account on Rativilla . However, we still recommend adding your email to your account as it will allow you to easily reset your password if you need to. 

Mobile numbers given along with shipping address cannot be used to log in on Rativilla . To use a number for login on Rativilla , you need to add your number to your profile and verify it with OTP. This can be done under profile section in Account. 

Account recovery is the process of getting access to your account in case you have changed or lost your mobile number and did not change the mobile number on your Rativilla account before you lost that number. This can be done by validating a saved credit/debit card expiry date (Rativilla does not charge anything for this) or by entering an OTP sent to your alternate mobile number. 

Yes, your Rativilla account is safe. The other person cannot access your account as he will need to enter your account password. Rativilla systems can smartly detect such SIM handovers and ask the user to enter password additionally in such cases. The new user, however, will be able to create a new account with that number. 

Rativilla locks accounts for a specified time period or permanently in case there are too many failed login attempts to your account. This is for the security of your account. You should be able to gain access back to your account by resetting your password or call customer care for further help. 

⭐ Top Queries

TRACK ORDERS 

This service entitles you to try out your purchases at the time of delivery, pay only for what you like and return the rest on-the-spot. Try and Buy is a paid service, available on most of the products and in 31 Cities, you can enter pin code on product page to check service availability. Try and Buy is only available on orders containing <=5 items in cart. To avail this service min. order value should be Rs.1199 and above. To avail the service, please ensure that you tick the 'Try and Buy' box on check-out page and choose delivery address where you are comfortable trying product. Terms of service may differ for our new customers.

Try and Buy will not be available during big sale days; We will re-offer the service, post such events. 

Rativilla is an online marketplace platform that enables independent sellers to sell their products to buyers. The prices are solely decided by the sellers, and Rativilla does not interfere in the same. There could be a possibility that the same product is sold by different sellers at different prices. Rativilla rightfully fulfils all legal compliances of onboarding multiple sellers on its forum as it is a marketplace platform. 

Rativilla is an online marketplace, and multiple sellers could be selling a particular style at different prices as may be set by each such seller respectively. The product price on the listing page of the platform, may not always reflect the lowest price for that particular style. This is because the seller whose price is displayed on the list page is selected based on the application of a number of parameters and price is only one such parameter. However, once you land on the product display page on the platform for a specific style, you will have access to the price offered by all sellers on the platform for the relevant style. 

'My Cashback' is Coming soon. 

When You Place the Order at that same time You will Redirected to THANK YOU Page, There You can Find "Cancel", "Edit", "Reorder"

There You can Cancel Order

Also If you Provide Email Also There You can Cancel and Edit The Order

also Cancellation Link Is provided in SMS Notification.

You can Create Return Request from Go to Returns Tab in Home>Return

Number of days to pickup a product may vary as per the Logistics team that will be assigned to pickup your product. The product will be picked anywhere between 4 – 7 days. 

Refund will be initiated upon successful pickup as per the Returns Policy. The refund amount is expected to reflect in the customer account within the following timelines: 

  • NEFT - 1 to 3 business days post refund initiation
  • Rativilla Credit - Instant
  • Online Refund – 7 to 10 days post refund initiation, depending on your bank partner
  • “PhonePe wallet” – Instant 

Refund will be initiated upon successful pickup as per the Returns Policy. The refund amount is expected to reflect in the customer account within the following timelines: 

  • NEFT - 1 to 3 business days post refund initiation
  • Rativilla Credit - Instant
  • Online Refund – 7 to 10 days post refund initiation, depending on your bank partner
  • “PhonePe wallet” – Instant 

You can send the return to any one of the following returns processing facilities depending on your location. Kindly do not send it to on any other address as the package would not be acceptable then. Please address the return shipments to the seller you purchased the products from, details of which can be found on your order invoice.

Returning Address

Rativilla , 304 Shayona Plaza, Puna-Saroli BRTS Junction, Punagam, Surat-395010